1. Service provider
Neuron is provided by Feline Labs LLC. Questions about accounts, billing, refunds, privacy, or support can be sent to [email protected].
2. What Neuron provides
Neuron is a private assistant workspace for chat, memory, files, integrations, scheduled jobs, approvals, and reviewable outputs. It is a digital service delivered through the web app. There is no physical shipping.
Neuron uses AI model providers and connected tools to process user requests. AI outputs can be incorrect or incomplete. Customers are responsible for reviewing outputs before using them, especially for business, financial, legal, medical, security, or other high-impact decisions.
3. Accounts and acceptable use
Customers must provide accurate account and billing information, keep login credentials secure, and use Neuron only for lawful purposes. Customers may not use Neuron to abuse integrations, bypass rate limits, attack systems, generate illegal content, infringe rights, or process data they are not authorized to use.
4. Subscriptions and Sparks
Paid plans are monthly subscriptions billed in USD through Stripe checkout unless another checkout channel is shown. Neuron accepts major cards and supported wallet payment methods through Stripe where available. Plan Sparks are monthly assistant usage credits. Purchased Sparks are optional add-ons for paid accounts and are used after monthly plan Sparks according to the billing rules shown in the app.
Sparks are not cash, stored value, a bank account, or a transferable currency. Sparks can expire, cannot be transferred between customers, and do not unlock higher-tier features unless the plan itself includes them.
5. Cancellation
Customers may cancel future subscription renewal from the billing workspace or by contacting [email protected]. Cancellation stops future renewals. Access normally continues until the end of the paid billing period unless the account is suspended for abuse, legal compliance, security risk, or non-payment.
6. Refund policy
First subscription payments may be refunded within 7 days if the account has not materially used the service. Renewal payments are generally non-refundable after the billing period begins, but Feline Labs may issue a refund when required by law, when duplicate billing occurred, or when Neuron fails to provide the purchased service.
Unused Spark top-ups may be refunded within 14 days of purchase. Used Sparks and completed assistant runs are generally non-refundable because model and infrastructure costs are incurred when a run executes. Refunded Sparks may be removed from the account balance.
To request a refund, email [email protected] with the account email, charge date, plan or top-up purchased, and reason for the request.
7. Integrations and autonomous work
Customers control which integrations are connected and which permissions are granted. Neuron may run scheduled jobs and assistant workflows using the customer's configured context, permissions, and budgets. Sensitive external actions should be reviewed before approval when the product asks for confirmation.
8. Customer content and outputs
Customers retain ownership of their input content. Subject to these terms, customers may use outputs generated for their account. Feline Labs may process customer content to provide, secure, debug, bill, and support the service, as described in the Privacy Policy.
9. Service changes and availability
Neuron may change features, usage limits, model providers, pricing, or plan contents over time. For paid subscriptions, material pricing changes will apply on a future billing period unless otherwise stated. Feline Labs may pause or limit the service to protect security, reliability, legal compliance, or provider availability.
10. Contact
Billing, refund, and support requests should be sent to [email protected]. Support is handled by email, with normal support review during business days.